Return & Refund

Thank you for your purchase. We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.

We at i-pay take utmost care of our customers and consider customer service our top priority.

If you want to initiate a refund from our website then kindly submit a request to us.

All you need to do is visit our contact form or email us at “support@i-pay.com.au” with your query in detail.

You will hear from us within 24-48 hours after your request. Our customer care executive will look into your concern and get back to you with a due response.

*Due to the pandemic it may take more than 48hours to respond but be rest assured, you will hear from us.

We appreciate your patience

*Please see below for more information on our return policy.

IN CASE OF FAILED TOPUPS / ORDERS

If you have places any order using i-Pay Wallet and for some reasons the transaction fails, then we allow you to take the money back from the original source using which the payment was made. We instantly initiate the refund to the acquiring bank which then takes up to 24–48 hours to send that to the Issuing Bank. So we highly recommend that you reach out your bank immediately with the transaction/ reference no given by i-Pay. We have seen cases where your bank takes up to 21 days to put that money into your bank account. Since i-Pay releases the money instantly, we suggest that you constantly follow up with your bank thereafter

RETURNS (For any online purchase)

All returns must be postmarked within three (3) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS (For any online purchase)

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
1300 773 333
support@i-pay.com.au